We specialize in email support. Our skilled agents respond promptly to your customers’ emails, using your preferred tone and voice.
Customer Service
We’re the Experts in Customer Support
You’ve built an awesome product or service, and now you’re getting lots of calls and emails from customers. What do you do? Let us handle it for you. We’re experts in customer service and technical support outsourcing. Whether you want to supplement your existing staff or build a new outsourced customer service team, we know how to design the right systems and hire the right people to ensure your customers receive prompt, accurate, and delightful service.
We Use An Omni-Channel Approach
Phone
Our agents speak excellent English and have extensive experience with inbound and outbound phone support for U.S. and European brands.
Chat
Our customer service agents know how to optimize chat support and convert chatters into buyers via thoughtful and personalized responses.
Social Media
Customers want to contact you on social media. We offer exceptional support through Facebook, Twitter, Snapchat, or any other social channel.
Scale Quickly
When your business is growing, you can’t afford to spend eight weeks finding the right hire. We can have your foundational team up and running in less than three weeks. New team members can typically be added within one to two weeks. Our turnover is low because we hire customer service professionals who are committed for the long term.
Get The Best Team
We hire the best in the business. Our team members have an average of seven years of experience working with large outsourcers or multinational corporations. Their previous accounts include Verizon, eBay, Convergys, Capital One, Accenture, Coca-Cola, JPMorganChase, Macy’s, Bloomingdale’s, and many more.
Improve Service Quality
We’re the experts in customer support and business process outsourcing. Our quality assurance programs are second to none and we’ll consistently exceed your expectations for quality and speed. Let us focus on building a great customer service or back office team, so you can focus on running your business.
Save Time and Money
Don’t worry about hiring, managing, training, and retaining employees – we’ll handle it all, saving you hours of work each week, and freeing you to focus on more important tasks. Offload your stress to us – we can handle it. Our pricing is affordable and fair, with no hidden fees and no surprises.
Our Process
A Custom Staffing Plan
Depending on your needs, we can build a team that is domestic or international. We’ll assess your volume and your quality requirements to design a schedule optimized for your company’s needs.
A Simple Pricing Model
We offer a simple pricing model. We typically charge either a flat monthly fee or an hourly fee, depending on what works for the client. We have low minimums and charge no set-up fee unless you need us to build your technology systems from scratch.
Global Leadership Team
Our leadership team is based in Cambridge, Massachusetts and in the Philippines. We are always available if you have questions. You’ll also have a dedicated team with an engagement manager who is responsible for making sure the team consistently exceeds your expectations.
Systems Optimization
With our proprietary models, we can make sure you have the optimal staffing level and schedule to meet your targets for speed, quality, and quantity. We can help you design the right processes and identify the right tech tools for your needs.
Continuous Improvement
Continuous Improvement is one of our core values, and we apply it to every client engagement. We are constantly looking for new ways to help your team deliver high quality work with maximum efficiency.
Other Services
Learn how Peak Support gives you the flexibility to scale – faster.