We specialize in email support. Our skilled agents respond promptly to your customers’ emails, using your preferred tone and voice.
Customer Service & Technical Support Outsourcing
Premium Customer Service at an Affordable Price
When you’re struggling to keep up with a growing number of customer service or technical support tickets, we’ll help you build a new team or supplement your existing one with the right kind of talent. With Peak Support as your partner, you’ll get a dedicated team of customer service experts who’ll help you design the right systems, hire the right people, and constantly optimize your support processes to ensure your customers get the high-quality service they deserve.
Choose the Best Support Channels for Your Business
Phone
Our agents speak excellent English and have extensive experience with inbound and outbound phone support for U.S. and European brands.
Chat
Our customer service agents know how to optimize chat support and convert chatters into buyers via thoughtful and personalized responses.
Social Media
Customers want to contact you on social media. We offer exceptional support through Facebook, Twitter, Snapchat, or any other social channel.
Scale Your Customer Service Team Quickly
When your business is growing fast, you can’t afford to spend eight weeks finding and training each and every new hire. We can have your foundational team up and running in a few weeks. New team members can typically be onboarded quickly. With Peak Support as your partner, customer service will never be the bottleneck that’s slowing down your business growth.
Get a Team of Dedicated Customer Service Experts
We hire the best in the business. Our team members have an average of eight years of experience working with large outsourcers and multinational corporations like Verizon, eBay, and Accenture. Our service quality is high and turnover is low because we hire ambitious professionals and commit to supporting their long-term career development with continuous training and coaching.
Choose a Partner That Cares about Your Business
Each of our client teams is led by an experienced account manager who’s dedicated to making process improvements, reporting on the team’s performance, improving service quality, and lending a hand wherever you may need it. We’re committed to helping your business grow, which is why you’ll never have to convince us to take on more responsibility. Simply tell us what you need, and we’ll take care of the rest.
Pick the Platforms, Channels, and Services You Need
We’re happy to use the ticketing system and customer service channels you’ve chosen—or we can help you compare alternatives and come up with recommendations. If you ever need help with back office tasks like data entry, research, design, or marketing, we can also take care of those for you.
Our Process
A Custom Staffing Plan
Depending on your needs, we can build a team that is domestic or international. We’ll assess your volume and your quality requirements to design a schedule optimized for your company’s needs.
A Simple Pricing Model
We offer a simple pricing model. We typically charge either a flat monthly fee or an hourly fee, depending on what works for the client. We have low minimums and charge no set-up fee unless you need us to build your technology systems from scratch.
Global Leadership Team
Our leadership team is based in Cambridge, Massachusetts and in the Philippines. We are always available if you have questions. You’ll also have a dedicated team with an account manager who is responsible for making sure the team consistently exceeds your expectations.
Systems Optimization
With our proprietary models, we can make sure you have the optimal staffing level and schedule to meet your targets for speed, quality, and quantity. We can help you design the right processes and identify the right tech tools for your needs.
Continuous Improvement
Continuous Improvement is one of our core values, and we apply it to every client engagement. We are constantly looking for new ways to help your team deliver high quality work with maximum efficiency.
Contact Us for More Information
If you’re ready to request a quote or you’re interested in hearing more about our services, fill out this form and we’ll get back to you within two business days.
Other Services
Learn how Peak Support gives you the flexibility to scale – faster.