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Peak Support Privacy Policy

Peak Support offers a wide array of services including customer support, sales operations, and business process outsourcing. Our global delivery model enables us to provide service from the Philippines and the U.S. At Peak Support, we care about your privacy. We believe in transparency, and we are committed to being up front about our privacy practices including how we treat your personal information. Peak Support has created this Privacy Policy to demonstrate respect for your privacy preferences and to disclose our information collection and sharing practices.

This Privacy Policy, (“Policy”) governs the website at https://www.peaksupport.io// (“Site”), and the different ways to use our Site, which is owned by our organization Peak Support.

The Policy describes what personal data and non-personal data we may collect from you, how we collect it, how we protect it, how we may share it, how you can access and change it, and how you can limit our sharing of it. Our privacy notice also explains certain legal rights that you have with respect to your personal data.

 

Privacy Policy Acceptance

The Policy describes the data that we gather on or through the Site, how we use and disclose such data, and the steps we take to protect such data. By visiting our Site, or by accessing or using the Site, you consent to the data collection, disclosure and use practices described in the Policy. Please also review our Terms and Conditions, which governs your use of the Site.

 

Your Rights

When using our Site and submitting personal data to us, you may have certain rights under the General Data Protection Regulation (GDPR) and other laws. Depending on the legal basis for processing your personal data, you may have some or all of the following rights:

  • The right to be informed. You have the right to be informed about the personal data we collect from you, and how we process it. 

  • The right of access. You have the right to get confirmation that your personal data is being processed and have the ability to access your personal data.

  • The right to rectification. You have the right to have your personal data corrected if it is inaccurate or incomplete.

  • The right to erasure (right to be forgotten). You have the right to request the removal or deletion of your personal data if there is no compelling reason for us to continue processing it.

  • The right to restrict processing. You have a right to ‘block’ or restrict the processing of your personal data. When your personal data is restricted, we are permitted to store your data, but not to process it further.

  • The right to data portability. You have the right to request and get your personal data that you provided to us and use it for your own purposes. We will provide your data to you within 30 days of your request. To request your personal data, please contact us using the information within the “Contact Us” section below.

  • The right to object to us processing your personal data for the following reasons:

    • Processing was based on legitimate interests or the performance of a task in the public interest

    • Direct marketing

    • Processing for purposes of scientific/historical research and statistics

    • Automated individual decision-making and profiling

  • Filing a complaint with authorities. You have the right to file a complaint with supervisory authorities if your information has not been processed in compliance with the General Data Protection Regulation. If the supervisory authorities fail to address your complaint properly, you may have the right to a judicial remedy.

 

Definitions

“Non-personal data” is information that is in no way personally identifiable.

“Personal data” means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Personal data is in many ways the same as Personally Identifiable Information (PII). However, Personal data is broader in scope and covers more data.

A “Visitor” is someone who browses our Site.

A “User” is any person granted express, implied or apparent authority to use our Site.

 

Topics Covered in Our Privacy Policy

  • Information We Collect

  • Our Use of Cookies

  • How Your Information Is Used

  • Access, Correct, or Delete Your Personal Data

  • Protecting the Privacy Rights of Third Parties

  • Do Not Track Settings

  • Links to Other Websites

  • Protecting Children’s Privacy

  • Our Email Policy

  • Our Security Policy

  • Use of Your Credit Card

  • Changes to Our Privacy Notice

 

Information We Collect

We collect and process personal data for the following purposes:

  • When you enter into a service agreement with us, we may collect and process your personal data in order to enter into the contract or perform our obligations under that contract

  • If you sign up for our newsletter, we will collect your personal data in order to distribute that newsletter and may process it for other marketing or recruiting purposes

 

We Collect Your Personal Data in the Following Ways

  • Automatic Information – We automatically receive information from your web browser or mobile device. This information includes the name of the Internet service provider used from which you entered our Site, if any, as well as the name of the Site you’ll visit when you leave our Site. This information also includes the Internet Protocol (IP) address of your computer/the proxy server you use to access the Internet, your Internet service provider’s name, your web browser type, the type of device, device ID, device model, device manufacturer, location, your device’s operating system, and data about your browsing activity when using our Site. We use all this information to analyze trends among our Users to help improve our Site.

  • When Entering and Using Our Site – When you enter and use our Site and agree to accept cookies, some of these cookies may collect your Personal Data.

  • When Using Our Site – When you want to contact us for more information or sign up for our newsletter through the use of our Site, we may collect some or all of the following information: your first and last name, email address, work address, name of organization, and other information collected that could directly or indirectly identify you.

    Peak Support may also obtain Personal Data, such as contact information, such as name, and financial account information, of its customer’s representatives. Peak Support uses this information to manage relationships with its customers, process payments, expenses, and reimbursements, and carry out Peak Support obligations with customers.

 

Our Use of Cookies

Our Site uses cookies. A cookie is a small piece of data or a text file that is downloaded to your computer or mobile device when you access certain websites. Cookies may contain text that can be read by the web server that delivered the cookie to you. The text contained in the cookie generally consists of a sequence of letters and numbers that uniquely identifies your computer or mobile device; it may contain other information as well.

By agreeing to accept our use of cookies, you are giving us, and third parties we partner with, permission to place, store, and access some or all the cookies on your computer.

 

How Your Information Is Used

We use the information we receive from you for the following:

  • Personalize and customize our content

  • Make improvements to our Site

  • Contact you with updates

  • Resolve problems and disputes

  • Contact you with marketing and advertising that we believe may be of interest to you

 

Communications and Emails

When we communicate with you about our Site provided, we will use the email address you provided when you registered. We may also send you emails with information about our Site or newsletters from us unless you have opted out of receiving such information. You can change your contact preferences at any time through your account settings or by sending us an email with your request to: privacy@peaksupport.io

 

Sharing Information with Third Parties

Peak Support discloses personal data only to Third Parties who reasonably need to know such data. Such recipients must agree to abide by confidentiality obligations.

Peak Support’s use of Third Parties will maintain administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of User data. Those safeguards will include, but will not be limited to, measures for preventing access, use, modification or disclosure of User data by Third-Party suppliers’ personnel.

We may also share the information we have collected about you, including personal data, as disclosed at the time you provide your data, with your consent, as otherwise described in this Policy, or in the following circumstances:

  • To contractors, external organizations, and service providers we use to support our Site;

  • In the event Peak Support transfers all or a portion of its organization or assets in which case personal data held by us about our Users will be among the assets transferred to the new entity;

  • In response to lawful requests from public authorities, including to meet national security, public interest or law enforcement requirements.

 

Access, Correct, or Delete Your Personal Data

To request access to or to correct personal data, you can e-mail privacy@peaksupport.io to request for account deletion.

You may also contact us by one of the methods described in the “Contact Us” section below.

Where you have provided your consent, you also have the right to withdraw your consent to our processing of your data and your use of our Site. You can withdraw your consent by making a request by contacting us.

You may decline to share certain Personal Data with us, in which case we may not be able to provide to you some of the features and functionality of the service requested.

If you make a request to delete your personal data and that data is necessary for the service provided, the request will be honored only to the extent it is no longer necessary for the use of the service or required for our legitimate organization purposes or legal or contractual record keeping requirements.

Peak Support will respond to all requests, inquiries, or concerns within thirty (30) days.

 

Links to Other Websites

Our Site may contain links to other websites. These websites are not under our control and are not subject to our privacy policy. These websites will likely have their own privacy notices. We have no responsibility for these websites and we provide links to these websites solely for your convenience to use our Site. You acknowledge that your use of and access to these websites are solely at your risk. It is your responsibility to check the privacy notices of these websites to see how they treat your Personal Data.

 

Protecting Children’s Privacy

We do not knowingly collect Personal Data from children under the age of 16. If you are a parent or guardian and believe that your child is using our Site, please contact us. Before we remove any information, we may ask for proof of identification to prevent malicious removal of account information. If we discover that a child is accessing our Site, we will delete his/her information within a reasonable period of time.

 

Our Email Policy

You can always opt-out of receiving further email correspondence from us. We will not sell, rent, or trade your email address to any unaffiliated third party without your permission.

 

Secure, Store, Retain Data

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.

We retain personal data only for a variety of legitimate legal or organizational purposes. These might include retention periods:

  • Mandated by law, contract or similar obligations applicable to our organization’s operations;

  • For preserving, resolving, defending or enforcing our legal/contractual rights; or

  • Maintaining adequate and accurate organization and financial records.

 

Use of Your Credit Card

You may provide your credit card information for Peak Support services. We use third-party billing services. We use reasonable efforts to make sure your credit card number is kept strictly confidential by using only third-party billing services that use industry-standard encryption technology to protect your credit card number from unauthorized use.

 

Changes to Our Privacy Policy

We reserve the right to modify this Policy at any time. If we decide to change our Policy, we will post those changes to this Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make changes to this Policy, we will notify you by email, or by means of a notice on our homepage, at least thirty (30) days prior to the implementation of the changes.

 

Compliance

If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), we will work with local data protection authorities to address any questions, concerns, or complaints regarding the transfer and/or processing of personal data that we cannot resolve with our Users directly.

 

Contact Us

Peak Support is committed to resolve complaints about your privacy and our collection or use of your personal data. Residents of the EEA with inquiries or complaints regarding this privacy policy should first contact Peak Support at:

Address: Peak Support, LLC
955 Massachusetts Ave #130
Cambridge, MA 02139

Email address: privacy@peaksupport.io

Phone number: (866) 620-5538

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