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Back Office Outsourcing

Got a back office task? Outsource it to us

As you grow, your team can quickly get bogged down with critical – but repetitive – tasks. Outsource these business processes to us, so your in-house team members can focus on what they do best. We can handle any large-scale back-office task. Our operations and staffing experts can evaluate your needs and have a team up and running in three weeks. Then we manage everything, including ongoing training, quality assurance, hiring new team members, and more.

A Few Of Our Back Office Outsourcing Services

Content Review

We can manage any large-scale content review, content moderation, or image review task.

Data Entry

Don’t let your team get bogged down with data entry. Outsource your data entry to Peak Support.

Marketing

Tap our network of experienced graphic designers and writers for affordable writing and design solutions.

Research

Our skilled agents can successfully execute on any phone or Internet research task for your business units.

Scale Quickly

When your business is growing, you can’t afford to spend eight weeks finding the right hire. We can have your foundational team up and running in less than three weeks. New team members can typically be added within one to two weeks. Our turnover is low because we hire customer service professionals who are committed for the long term.

Get The Best Team

We hire the best in the business. Our team members have an average of seven years of experience working with large outsourcers or multinational corporations. Their previous accounts include Verizon, eBay, Convergys, Capital One, Accenture, Coca-Cola, JPMorganChase, Macy’s, Bloomingdale’s, and many more.

“Peak Support helped us achieve the impossible. We struggled to build a content review team in-house. We needed a professional organization with experience managing large operational teams. That’s Peak Support. From Day 1, they’ve been a true partner. They understand our business, have a great “can do” attitude, and have never missed our monthly targets.”

Matt Munson, CEO and Co-Founder, Twenty20

Our Process

A Custom Staffing Plan

Depending on your needs, we can build a team that is domestic or international. We’ll assess your volume and your quality requirements to design a schedule optimized for your company’s needs.

A Simple Pricing Model

We offer a simple pricing model. We typically charge either a flat monthly fee or an hourly fee, depending on what works for the client. We have low minimums and charge no set-up fee unless you need us to build your technology systems from scratch.  

Global Leadership Team

Our leadership team is based in Cambridge, Massachusetts and in the Philippines. We are always available if you have questions. You’ll also have a dedicated team with an engagement manager who is responsible for making sure the team consistently exceeds your expectations.

Systems Optimization

With our proprietary models, we can make sure you have the optimal staffing level and schedule to meet your targets for speed, quality, and quantity. We can help you design the right processes and identify the right tech tools for your needs.

Continuous Improvement

Continuous Improvement is one of our core values, and we apply it to every client engagement. We are constantly looking for new ways to help your team deliver high quality work with maximum efficiency.

Other Services

Do you have a custom need? There’s a good chance we can fulfill it.
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