Join the Team

Monica Isidro, Peak Support Team Lead

“In the beginning, my team had three team members. Now, we have grown to a solid headcount of 30. This company gave me the opportunity to grow in my career, which I never thought possible in a work-from-home position. I was given a lead position by the end of my first year. All my effort and continuous hard work have all been worth it. I’m in a stable company, which is not only a group of employees working together, but a family that cares, and with a boss that is simply THE BEST”

Monica, Peak Support Team Lead

We are always looking for experienced, committed individuals to join our team. We offer an exceptional work environment, excellent training, and opportunities for professional development. Explore our openings below and apply today to launch your career at Peak Support.

To apply, fill out our online application or email careers@peaksupport.io.

Current Openings

Peak Support is currently looking for team members in the Philippines and the U.S. Please review our openings below. If you don’t see the right fit, but you’re interested in Peak Support, please email us a resume and a cover letter describing your career goals.

Community Support Agent

Peak Support, a rapidly growing outsourcing and consulting firm serving some of today’s most innovative companies, is seeking a Community Support Agent to join our team and work on a high-growth account.

As a Community Support Agent, you will work with members of a large social media platform to enforce community guidelines and resolve disputes between users. Your role is vital to ensuring that the platform remains safe and welcoming to all users. This social media platform is made up of smaller communities that are uniquely affected by our current climate, and the ideal candidate would be educated and knowledgeable on current news.

If you are skilled at community moderation and enjoy staying up to date with current events, we want to hear from you!

Responsibilities:

  • Respond to contacts from members in a timely and constructive manner
  • Review member reported content and assess for policy compliance
  • Interpret and enforce community standards and policies
  • Investigate and mediate disputes between users to help both parties reach a positive outcome
  • Educate members on community guidelines
  • Stay knowledgeable and up to date on all current events

Requirements:

  • High level of empathy
  • Excellent communication skills
  • Adept at dealing with ambiguity and using advanced judgment, negotiation, and creative problem solving skills to resolve customer issues
  • Experience with positioning sensitive issues and handling escalations through to resolution
  • Desirable: Previous experience working as a part of a customer service team or in a contact center environment

Pay Rate: $14 – $18/hr

To apply for this position, please submit a resume and a cover letter that explains why you are a good fit for this role. Applications without a cover letter will not be considered.

ABOUT PEAK SUPPORT

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imaging themselves. We onboard a small number of clients each year because our goal is to serve companies we deeply believe in and be an integral part of their growth.

We have also been profitable from day one and we are proud that nearly 100% of our clients have come from referrals, meaning that our growth to this point has required very little investment in sales or marketing.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.

Peak Support is committed to creating a diverse, equitable and inclusive company. We value applicants who share this commitment. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

Please apply at the link below. Send us your resume and a cover letter that explains why you want to join the Peak Support team.

Apply Now

VP, Finance and Administration

Peak Support, a rapidly growing outsourcing and consulting firm serving some of today’s most innovative companies, is seeking a Vice President of Finance and Administration to join our team.

Peak Support manages customer service and back office teams for high-growth companies. Founded in 2015, we now have more than 200 team members in the Philippines and the U.S. You can review our mission, vision and core values here.

The individual we hire will join a small leadership team and will be pivotal in building a strong foundation that will enable Peak Support to scale. We are seeking a candidate who can serve as a thought-partner with the CEO and COO on strategic issues while skillfully managing our finance, IT, and security functions, as well as some aspects of HR.

This is an ideal role for someone who wants autonomy but also wants to work as part of a team; who wants to work in a high-performance culture but also values work-life balance; who wants to work in the startup/innovation world but also wants the stability of working for a profitable company with a proven business model.

The candidate will ideally be based in our Cambridge, Mass. office, but we will consider remote candidates.

To apply, include a cover letter explaining why you are interested in the role. You may also want to review our job application tips.

ABOUT PEAK SUPPORT

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imaging themselves. We onboard a small number of clients each year because our goal is to serve companies we deeply believe in and be an integral part of their growth.

We have also been profitable from day one and we are proud that nearly 100% of our clients have come from referrals, meaning that our growth to this point has required very little investment in sales or marketing.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.

Peak Support is committed to creating a diverse, equitable and inclusive company. We value applicants who share this commitment. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

RESPONSIBILITIES

Responsibilities include:

  • Build and manage our finance function, with support from internal team members as well as external contractors
  • Serve as a thought partner to the CEO and COO by providing the data and expertise necessary for making key strategic decisions
  • Develop and manage all necessary accounting policies and systems, including financial reporting, receivables, payables, payroll, and financial reporting. Oversee contract bookkeeper.
  • Analyze company’s financial results with respect to profits, trends, costs, and budget compliance. Issue regular and ad hoc reports to senior management
  • Manage relationships with insurance providers
  • Manage cash flow
  • Oversee our IT and security functions, with support from our internal team and contractors, including a contract Chief Information Security Officer
  • Manage some aspects of HR

CANDIDATE QUALIFICATIONS

Specific qualifications include:

  • Experience building and managing the finance function at a fast-growing organization
  • Exceptional communication skills
  • Exceptional Excel & data analysis skills
  • Ability to develop excellent working relationships with Peak Support team members, contractors, and clients
  • Aligned with our core values
  • Desirable: Experience in customer service operations or the business process outsourcing industry
  • Desirable: Experience building and leading teams
  • Desirable: Experience overseeing the IT, security, and/or HR functions at a fast-growing organization

Please apply at the link below. Send us your resume and a cover letter that explains why you want to join the Peak Support team.

Apply Now

Client Services Associate - United States

Peak Support, a rapidly growing outsourcing and consulting firm serving some of today’s most innovative companies, is seeking a Client Services Associate to join our team.

Peak Support manages customer service and back office teams for high-growth companies. Founded in 2015, we now have more than 200 team members in the Philippines and the U.S.

This role is primarily focused on ensuring the success and growth of client accounts. The Client Services Associate will play a key role in building out the client services function at Peak Support, as well as influencing the direction and growth of the company as a whole.

This is an ideal role for someone who wants autonomy but also wants to work as part of a team; who wants to work in a high-performance culture but also values work-life balance; who wants to work in the startup/innovation world but also wants the stability of working for a profitable company with a proven business model.

We are based in Cambridge, Mass. but the candidate could work remotely from anywhere in the U.S., as long as they are able to travel (typically monthly) to meet clients and/or connect with the rest of the Peak team.

To apply, please fully review this job description. Include a cover letter explaining why you are interested in the role – applications without cover letters will be rejected. Please also review our mission, vision and core values and our job application tips.

ABOUT PEAK SUPPORT

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imaging themselves. We onboard a small number of clients each year because our goal is to serve companies we deeply believe in and be an integral part of their growth.

We have also been profitable from day one and we are proud that nearly 100% of our clients have come from referrals, meaning that our growth to this point has required very little investment in sales or marketing.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.

Peak Support is committed to creating a diverse, equitable and inclusive company. We value applicants who share this commitment. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

RESPONSIBILITIES

Responsibilities include:

  • Serve as the key point of contact for clients, eventually managing 8-10 accounts
  • Ensure the team lead for each account has resources they need to succeed
  • Identify and execute on opportunities for growth or improvement within accounts
  • Analyze data to ensure we are meeting our performance commitments to our clients. If the team slips, work with the team lead to understand how to get back on track
  • Attend conferences and events to build relationships with potential customers
  • Work with the team to hold sales calls
  • Additional projects as needed

CANDIDATE QUALIFICATIONS

The ideal candidate has 3-5 years of experience with customer service operations, sales, client services, or account management. The person should be an exceptional communicator; good with data; excited about joining a growing company; and aligned with Peak Support’s core values.

Specific qualifications include:

  • Strong communication skills (written and verbal)
  • Ability to develop and manage relationships with clients
  • Moderate to advanced aptitude for Excel & data analysis
  • Ability to look at data and identify issues, errors, and trends
  • Desirable: Proven ability to use data to diagnose and solve operational problems
  • Desirable: Experience scaling customer service teams
  • Desirable: Management experience

Please apply at the link below. Send us your resume and a cover letter that explains why you want to join the Peak Support team.

Apply Now

Executive Assistant - Philippines

We are currently hiring an Executive Assistant based in the Philippines.

Requirements:

  • Strong verbal and written English skills
  • Excellent organizational skills
  • Ability to work US business hours (Example: 9am-5pm ET or 10am-6pm ET)
  • Executive assistant or virtual assistant experience preferred
  • Research-oriented and process-oriented
  • Can work with minimal supervision
  • Average MS Excel Skills
  • Someone who enjoys working with others on a team

Tasks include (but not limited to):

  • Manage CEO/Directors’ calendars
  • Answer calls we receive through our website contact number
  • Research, marketing, & administrative tasks

Please apply at the link below. Send us your resume and a cover letter that explains why you want to join the Peak Support team.

Apply Now

Customer Service Representative - Email/Chat - Philippines

We are currently hiring Customer Service Representatives specializing in email and chat support.

Required skills:

    • Strong verbal and written English skills
    • Someone who enjoys working with others on a team
    • Significant experience in email/chat customer support
    • Research-oriented and process-oriented
    • Can work with minimal supervision
  • Above-average MS Excel skills

Please apply at the link below. Send us your resume and a cover letter that explains why you want to join the Peak Support team.

Apply Now

Customer Service Representative - Phone - Philippines

We are seeking Customer Service Representatives specializing in inbound/outbound phone support. This person should have significant experience making or receiving phone calls in a customer support environment.

Required skills:

    • Excellent phone manner
    • Fluency or near-fluency in English
  • Significant experience with inbound and/or outbound calling

Additional desired skills:

    • Experience with email and/or chat
  • Experience with inbound and/or outbound sales

Please apply at the link below. Create a 30-second audio recording describing your experience. Please share the public link (Dropbox or Vocaroo) to your recording. Send this to us along with a resume and a cover letter that explains why you want to join the Peak Support team.

Apply Now

Outbound Sales Associate - Philippines

We are hiring Sales Associates. We are looking for someone who has placed (and likes to place) 100+ calls per day, someone who has experience getting hung-up on, and someone who is persistent enough to get to the key person on the other end of the phone.

Required skills:

    • Excellent phone manner
    • Fluency or near-fluency in English
    • Experience with inbound and/or outbound phone sales
  • Ability to work U.S. daytime hours

Please apply at the link below. Create a 30-second audio recording describing your experience. Please share the public link (Dropbox or Vocaroo) to your recording. Send this to us along with a resume and a cover letter that explains why you want to join the Peak Support team.

Apply Now

Graphic Designer

We are seeking a freelance graphic designer to develop beautiful and engaging logos, web banners, web pages, emails and marketing materials. To be successful in this role, you need to be highly creative, passionate about design, open to feedback and proficient with the Adobe suite. You will be working with team members based in the U.S., so strong communication skills, schedule flexibility, and the ability to meet and work during U.S daytime hours are required.

Responsibilities:

    • Understand project requirements and concepts
    • Use various techniques to create drafts and prototypes
    • Produce final design solutions (e.g. logos, banners, interfaces)
    • Pitch creative ideas that enhance projects
    • Collaborate with team members to launch designs
  • Use feedback from team members, end-users, and surveys/panelists to improve work

Required skills:

    • Experience with design software and graphics editing tools, including the Adobe suite
    • Experience with HTML/CSS and other web design skills are desirable  
    • Familiarity with design techniques
    • Understanding of visual elements (layout, type, and fonts)
    • Excellent communication skills
    • Teamwork skills
    • A keen eye for detail
    • Time management and multitasking skills
  • Creativity and a problem-solving aptitude

Please apply at the link below. Send us a resume, cover letter, and work samples.

Apply Now

Networking-Group| Peaksupport
113
Total Peak Support Team Members at the End of 2018
Annual Growth Stats
61
Percent Annual Growth for 2017 and 2018
Customer Support| Peaksupport
76
% of Team Who Rated Their Satisfaction With Peak Support as a 9 or 10

Peak Support Summit 2019

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