E-books
The Complete Guide to Implementing Live Chat
A complete guide to implementing live chat, measuring performance, and setting your team up for success. Read more ›How to Outsource Customer Support
This guide will help you decide if outsourcing is a good fit for you and guide you in building an outsourced support team.Complete Guide to Phone Support
A complete guide to implementing phone support, measuring performance, and positioning your support team for success. Read more ›Key Performance Indicators (KPIs) for Customer Service
A complete guide with benchmark data for the most important KPIs in email, phone, and chat support. Read more ›How to Launch and Execute a Customer Service Quality Assurance Program
In this guide, we’ll give you step by step instructions to launch and manage an effective QA program. Read more ›How To Scale Customer Support For Your Growing Business
A practical guide for growing your customer service team without sacrificing support quality. Read more ›Emerging Leaders Program: Curriculum and Training Guide
Our free Emerging Leaders Program (ELP) is a free course and teaching guide for Peak Support's leadership training program for managers. Read more ›