E-books

The Complete Guide to Implementing Live Chat

A complete guide to implementing live chat, measuring performance, and setting your team up for success. Read more  ›

How to Outsource Customer Support

This guide will help you decide if outsourcing is a good fit for you and guide you in building an outsourced support team.

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Complete Guide to Phone Support

A complete guide to implementing phone support, measuring performance, and positioning your support team for success. Read more  ›

Key Performance Indicators (KPIs) for Customer Service

A complete guide with benchmark data for the most important KPIs in email, phone, and chat support. Read more  ›

How to Launch and Execute a Customer Service Quality Assurance Program

In this guide, we’ll give you step by step instructions to launch and manage an effective QA program. Read more  ›

How To Scale Customer Support For Your Growing Business

A practical guide for growing your customer service team without sacrificing support quality. Read more  ›

Emerging Leaders Program: Curriculum and Training Guide

Our free Emerging Leaders Program (ELP) is a free course and teaching guide for Peak Support's leadership training program for managers. Read more  ›

Artificial Intelligence in Customer Service: Will it Live Up to the Hype?

Whether you own a call center or work in one, this white paper answers all your questions about the future of AI in customer service. Read more  ›

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