Blog - Peak Support

Building a Self-Service Solution Customers Love

This is how you build a self-service solution your customers will love — one that’s so effective and so accessible that they’ll never even need to think about reaching out for human support.

Chatbot Customer Support

6 Ways to Reduce the Cost of AI in Customer Service

While AI technology has become significantly more accessible to most companies over the last year, cost is often a major barrier for companies looking to implement it.

Artificial Intelligence Customer Service

Peak Support Q&A: Nikole Freeman

Peak Support Monthly Q&A provides insights into Nikole Freeman’s personal interests, achievements, and experiences, showcasing her role as the Client Services Manager at Peak Support.

Q&A

Zendesk Review: A Robust Support Platform

Discover how Zendesk’s powerful features and functionalities make it the ideal support platform for large or complex support organizations in our comprehensive review.

Customer Support Software Reviews

Peak Support Q&A: Maria Ebrahimi

Peak Support Monthly Q&A provides insights into Maria Ebrahimi’s personal interests, achievements, and experiences, showcasing her role as the Senior Client Services Manager at Peak Support.

Q&A

Peak Support Q&A: Greg Sanchez

Peak Support Monthly Q&A provides insights into Greg Sanchez’s personal interests, achievements, and experiences, showcasing his role as Client Services Manager at Peak Support.

Complaints Resolution: Why It’s Important

Learn why effective complaints resolution is crucial for the success and reputation of your business in our insightful blog post.

Customer Experience

Training Remote Customer Support Agents

The 11 Best Practices, Tips & Tricks to Set Your Customer Service Team Up for Success offers valuable guidance and strategies for effectively training and supporting remote customer service agents, ensuring their success in providing exceptional customer support.

Customer Service

2024 Trends: How AI Will Reshape Customer Service Teams

Explore the transformative impact of AI on customer service teams, highlighting the potential for improved efficiency, personalization, and customer satisfaction through the integration of AI technologies.

Artificial Intelligence Best Customer Service

9 Key Elements Of Great Customer Service

Learn about the essential components that contribute to exceptional customer service, including responsiveness, empathy, and effective problem-solving, among others.

Customer Service Customer Service Ideas